ABSTRACT
Purpose: In the aftermath of the COVID-19 pandemic, technology is rewriting the way consumers shop as well as the retail operating models. In this context, investment in new technologies is a strategic imperative for retailers striving to remain relevant and profitable. Using Kahn's Retail Success Matrix as the conceptual framework, the aim of the study is to propose a classification of emerging technologies based on their potential for sustaining retailers' competitive strategies. Design/methodology/approach: Following an initial qualitative study based on in-depth interviews and focus groups with 20 retail managers, the authors collected survey data from a sample of 168 retail and technology professionals. To achieve the research objectives, content, descriptive and multiple correspondence factor analyses were carried out. Findings: The data analyses result on a map that plots the technological solutions that retail experts identify as enablers of four key competitive strategies: product superiority, enhanced customer experience, frictionless shopping experience and operational excellence. Practical implications: This research work provides valuable insight into how retail companies can capitalise on technology to create or reinforce their competitive positioning. The framework acts as a guide for retail companies to assess their technology priorities. Originality/value: This exploratory empirical study is the result of a collaboration between academic researchers and retail professionals. Thus, it addresses challenges experienced by key stakeholders. The encompassing classification enables a better understanding of the impact of technology on retailers' competitive positioning. © 2023, Emerald Publishing Limited.
ABSTRACT
Tourism is one of the industries most affected by the coronavirus-19 (COVID-19) crisis worldwide. Because tourism makes the largest contribution of any industry to Spain and Portugal’s gross domestic product, the crisis’s impact on local communities needs to be analysed in greater depth. This chapter details on how these communities have been affected by the pandemic and identifies which positive and negative factors influence residents’ wellbeing. The state-of-the-art of research on smart and sustainable tourism is examined, as well as on local communities’ resilience. Secondary data were gathered on Spain and Portugal to develop a fuller understanding of the phenomena under study, and the ways the COVID-19 crisis has affected these two countries’ vision of tourism. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.